FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

Is it really free?

Yes. You can use our site for free. Most features are available to you at no cost. We do incur costs related to provisioning documents in real-time so we charge a very small fee if you'd like to access filings as soon as they are posted.

Are filings available in real-time?

When you use the free version, filings are delayed approximately 15 minutes. However, if you wish to be on top of news as they happen, you can purchase a subscription plan for a small fee. We hate to charge you, but we incur costs in providing real time filings to you.

Does InvestorX work on all browsers? What about mobile phones/tablets?

We tested this site on all major browsers and mobile devices. It should work fine on:

  • IE8 and up
  • Fierefox
  • Chrome
  • Safari
  • PCs and Macs
  • Android phones and tablets
  • iPhones/iPads
  • Blackberries
  • Windows phones
We strive to deliver rich functionality no matter what browser or device you use; however due to limited screen size on some mobile devices, we may not offer the same features as are available to you on your wide-screen desktop monitor. Rest assured we did our best to make your use of the website easy no matter what device or browser you use.

Do I need to install the Adobe PDF viewer?

You don't have to install Adove PDF viewer, but if you have one installed already we will make use of it to display documents.

I'm concerned with data plan usage when viewing documents on my mobile device... what if I need to view a large document?

We compress all documents when delivering them to your mobile device. Also... we never load the entire document - we only show the pages that you choose to view. Each page view uses about the same traffic as a regular small Web page so you should be fine.

What about alerts... how do they work?

Alerts are delivered to you by email

  • As a free user you can setup up to 5 alerts; that is you can monitor up to 5 companies / document type combinations at the same time!
  • As a premium user (no matter which plan you use) - you can either up this limit or get unlimited alerts
  • Alerts are sent as soon as documents are posted for premium users (you will be notified as soon as they are available on the website)
  • Alerts are delayed for free users
  • We keep your alert history for up to 100 recently issued alerts

PAYMENT QUESTIONS

How do I purchase a subscription plan?

InvestorX only supports Visa and Mastercard credit cards for payment at this time. You need to be a registered user to purchase a subscription.

Why was I charged twice for my purchase or charged for a purchase that says it failed?

In both of these cases, when a purchase fails, your bank may place a hold on the funds for up to 5 business days. These funds will not be collected by InvestorX. Please contact your bank to see if they will release the held funds.

Is entering my payment information safe?

When you submit your payment information on InvestorX, your data is protected by Secure Socket Layer (SSL) technology certified by a digital certificate. Your credit card information is never received or stored on our servers. It is always entered directly into Moneris (our payment processor).

Are taxes collected on InvestorX purchases?

If you live in Canada or you are a Canadian resident we will charge sales taxes in addition to subscription fees. We don't charge taxes for oversees or US users that sign a certificate of non-resident status.

InvestorX billing and refund policy

InvestorX paid subscriptions are billed monthly, in advance. When you confirm a subscription on InvestorX.ca, you will be charged at the time of confirmation for the following one month(year) period, and on a monthly(yearly) recurring basis thereafter depending on the plan you choose. When you upgrade a subscription during a billing period, the upgrade will take effect immediately.
You can upgrade your subscription during the billing cycle but no refunds from your previous subscription are granted.

Note: A cancellation from a paid level of service does not issue an account credit or refund. Paid subscriptions are not transferable between users.

I missed a sale price, can I still purchase at the sale price?

Once a sale has expired, we are unable to offer the discounted price. We do run sales regularly and there is a good chance a subscription will be on sale another time. Please continue to check our website for information on upcoming discounts and promotions.